Natwest Complaints Address

We ll use email if you ve given us an email address. 0800 917 0526 monday to friday 8am 8pm. Or visit the financial ombudman service website.

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How to make a complaint.

Natwest complaints address. If you want to complain about a mortgage with us here s how to contact us. You can also phone them on 0800 023 4 567 or 0300 123 9 123. Alternatively if your complaint relates to a product or service purchased online you can contact the european commission using their online dispute resolution odr platform. Bank holidays and saturdays 9am 4pm post.

Address your letter to your relationship manager or the manager of your local branch. Write to us list of addresses opens in a new window please include your telephone number so we can call you. We are here to take responsibility for resolving your complaint or finding the right person to help you through a secure live chat. Online make a complaint online opens in a new window.

Once we ve made a decision about your complaint we ll call you write to you or email you. In person find your nearest branch using our branch locator opens in a new window. So please give us your up to date contact phone number and email address. When to get in touch personal banking complaints team.

Call us complaints contacts opens in a new window. We ll write to you within 10 days of getting your complaint and then update you regularly after that. If you have a personal or business account with us please call your relationship manager or.